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OttBot Connect

Your AI assistant for every inbox

Stop watching social inboxes manually. OttBot Connect puts one AI assistant behind your Instagram, Facebook Messenger, WhatsApp, Threads, email, and website chat — so every message gets an instant, on-brand reply, every lead gets captured, and your team only steps in when a conversation actually needs them.

Get started See pricing
The problem

Customers do not wait. Most inboxes do.

A message sent at 9pm on a Friday does not get a reply until Monday morning. A comment asking "is this in stock?" on a reel gets ignored for two days. A lead who messaged WhatsApp goes cold because no one saw it in time. None of this is because the business does not care — it is because manually covering multiple channels, around the clock, with a consistent tone, is not a realistic expectation for a small team. That is the problem OttBot Connect solves.

What OttBot Connect does

One AI assistant. Every channel. Always on.

I

Instant, on-brand replies

The moment a message arrives on any connected channel, the AI reads it and replies. Tone, language, and quick-reply options are configured once per platform — so replies always sound like your business, not a generic bot.

II

Automatic lead capture

When a contact shares their details in conversation, OttBot Connect creates or updates their record in OttBot Data automatically. Your contact list builds itself while the conversation happens.

III

Smooth human handoff

When a query needs a person, Connect flags the conversation and steps back — so staff and bot are not both replying at once. The human picks it up with full context already in place.

Speak your customer’s language

Serve Customers In Their Own Language

OttBot holds natural conversations in more than one language, so you can look after customers across borders without hiring a separate team for each one. Available today:

English (UK)English (US)FrenchGermanSpanishItalian

More languages are on the way. If you need one that isn’t here yet, just ask and we’ll add it.

Before and after

From message backlog to instant conversation handling.

OttBot Connect turns scattered, repetitive customer messages into understood, routed and recorded conversations.

Before Manual inboxes

Manual Customer Messages

Every channel needs someone watching it. Replies wait, context is scattered, and the same questions keep pulling the team away from higher-value work.

23 unanswered18h average reply4 channels open
  • "Has my application been received?"Waiting for a manual check
  • "Can someone send me an update?"Repeated across email and DMs
  • "I have been waiting three days."Customer sentiment slipping
  • "Can someone help me?"Queue keeps growing

Long response times, repetitive work, and frustrated customers all build up in the same inbox.

After OttBot Connect live

Powered by OttBot Connect

Messages are read in context, answered instantly, written back to your customer record, and escalated only when a person really needs to step in.

Instant first responseSynced customer contextReady human handoff
  • Instant responsesEvery connected channel is covered
  • AI understands contextTone, intent and history travel together
  • Connected to internal systemsLead details and updates stay attached
  • Escalates when requiredYour team gets the full conversation

A cleaner, calmer customer experience that stays consistent even when the team is offline.

How it works

Real-time conversation handling across every channel

The moment a message arrives on any connected platform, OttBot Connect identifies the account, reads the incoming message, and sends a reply — automatically. No manual monitoring required.

  • Every DM and comment handled the instant it arrives
  • Bot personality and active hours configured per platform
  • Structured conversation flows when paired with OttBot Build
Works better together

Connect is the front door. The rest of OttBot is what happens next.

OttBot Connect works on its own as a 24/7 conversation handler. Paired with OttBot Data or OttBot Build, it becomes significantly more powerful — because Connect is what brings the other apps' intelligence directly to your customers.

IV

Paired with OttBot Data

Every conversation becomes a CRM record automatically. The bot can look up and update existing contacts mid-conversation, so a returning customer is recognised and their details are already known.

V

Paired with OttBot Build

OttBot Build is where conversation logic is designed — qualification steps, booking flows, escalation rules. Connect executes that logic live across every connected channel. Design once, run everywhere.

Channels

Where your customers already are

OttBot Connect works across the platforms your customers use. All connections are authorised once — after that, Connect listens and responds automatically with no ongoing manual setup required.

  • InstagramDirect messages and comments on posts and reels
  • Facebook MessengerPage messages and comments on page posts
  • WhatsAppMessages via a connected WhatsApp Business number
  • Threads, email & website chatComment replies on Threads, mailbox-based email, and an embedded website chat widget
Use cases

What businesses use OttBot Connect for

24/7 social reply coverage. Comment engagement on posts and reels. Lead capture from social DMs. FAQ deflection across every channel. Structured booking and quote flows via OttBot Build. Overflow and after-hours triage with full context passed to staff.

Whether a business has one inbox or ten, Connect keeps every customer conversation handled — without the team being on call around the clock.

The OttBot ecosystem

Connect works best alongside the rest of OttBot

OttBot Build designs the conversation logic that Connect executes live. OttBot Data stores the contacts that Connect captures and looks up mid-conversation.

Every real OttBot deployment pairs Connect with at least one of these. Start with Connect and add the rest as the business grows.

BUOttBot Build

Design conversation flows once — Connect executes them across every channel.

 DAOttBot Data

Every conversation captured becomes a CRM record automatically.

 VIThe full ecosystem

See how Connect, Build, Data, and Vision work together.
Who it is for

Built for the teams managing customer conversations

IX

Customer service teams

Handle every channel from one place. Instant replies, smooth handoffs, and full conversation logs — without growing headcount.

X

Marketing and sales

Every DM and comment is a potential lead. Connect captures details automatically and feeds them straight to the CRM — so the pipeline builds itself.

XI

Agencies and social managers

Manage multiple client inboxes without being online constantly. One platform, every client's channels, consistent on-brand responses.

Questions

Frequently asked questions

Is OttBot Connect available now?

Yes. OttBot Connect is live today. Channels are connected via a one-time authorisation flow and the bot starts listening automatically.

Does OttBot Connect work with all my social platforms?

OttBot Connect works with Instagram, Facebook Messenger, WhatsApp, Threads, email, and website chat. SMS is planned but not yet available. It does not connect to TikTok, LinkedIn, X/Twitter, or YouTube at this time.

What happens when a conversation needs a human?

Connect flags the conversation for a live agent and steps back for a limited window — so the human takes over without the bot continuing to reply at the same time. The full conversation history is visible so the human has everything they need.

Can I use OttBot Connect without the rest of the OttBot ecosystem?

Yes. OttBot Connect works as a standalone 24/7 conversation handler across connected channels. Pairing it with OttBot Data adds automatic CRM contact capture; pairing it with OttBot Build adds structured conversation workflows. Neither is required to start.

Who is OttBot Connect for?

OttBot Connect is built for business operators, operations managers, customer service leads, social media managers, and any team currently managing too many incoming messages manually across multiple channels.

Stop watching inboxes. Start responding to everything.

OttBot Connect handles the volume so your team handles the conversations that actually need them.

Get started See pricing