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Help More Online Shoppers Buy With OttBot

OttBot answers product and order questions, follows up with shoppers and keeps customers informed across website chat, messaging, social media and email.

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Where ecommerce loses momentum

Help Shoppers Buy Without Adding More Manual Work

Shoppers need answers before they buy

If shoppers cannot check size, compatibility, stock or delivery quickly, they may leave without buying.

Order questions fill the inbox

Tracking, delivery and returns questions take time away from the customers who need personal help.

Sales are missed when follow-up is late

Abandoned baskets and restock requests can be forgotten when someone has to remember every follow-up.

The buying journey

Help Customers From Their First Question To Their Next Order

OttBot gives customers useful answers before, during and after a purchase.

Before they buy

Answer product, sizing and stock questions while shoppers are ready to buy.

At checkout

Send timely, on-brand reminders when a shopper leaves items in their basket.

After they order

Handle order tracking, returns and exchanges in seconds, day or night.

Afterwards

Ask for reviews, share restock news and reconnect with previous customers.

See it in action

Give Customers Fast Answers On Every Channel

When OttBot is connected to your store, it can check approved product and order information and reply while the shopper is still interested.

Order tracking and delivery updates without a ticket
Product and sizing questions turned into sales
Clear guidance for returns and exchanges
A real person is one tap away when it matters

OttBotYour store · online

Hi! Where is my order? #10482

It is out for delivery, arriving today by 6pm. Here is your live tracking.

What trainers do you have in a size 8?

These are in stock in size 8. The Cloud Runner is our bestseller at £79. Shall I add a pair to your basket?

Practical applications

Ecommerce Conversations OttBot Can Support

Product recommendations

Guide shoppers towards suitable products using approved questions and product information.

Sizing and compatibility

Answer common fit, measurement and compatibility questions while shoppers are ready to buy.

Stock and restock requests

Share available stock information and let customers know when an item returns.

Order tracking

Use connected order details to share packing and delivery updates.

Returns and exchanges

Explain your policies, collect details and pass unusual requests to your team.

Basket follow-up

Send timely reminders when you have the customer’s details and permission.

Post-purchase guidance

Share care, setup or usage information after the order arrives.

Reviews and repeat sales

Ask for reviews, send refill reminders or reconnect with previous customers.

Built for different stores

OttBot Works Around The Way Your Store Runs

Set it up around your products, the way customers buy and your service rules.

Fashion and apparel

Sizing, fit, stock, delivery, returns and product discovery conversations.

Beauty and cosmetics

Routine product guidance, usage information, replenishment and repeat-purchase journeys.

Home and lifestyle

Product comparison, dimensions, delivery questions and post-purchase support.

Food and subscriptions

Plan questions, delivery schedules, renewals and customer preference updates.

Specialist and technical products

Compatibility questions, demonstrations and a clear route to expert help.

Multi-store and marketplace sellers

Consistent customer communication across higher volumes, channels and product ranges.

Works with your tools

Connect OttBot To The Tools You Already Use

OttBot works with supported shop tools and customer channels, so you do not have to replace everything.

WhatsAppMessaging

InstagramSocial

FacebookSocial

MessengerSocial

SMSMessaging

EmailEmail

Website chatWeb

CalendlyScheduling

HubSpotCRM

StripePayments

SendGridEmail

ShopifyEcommerce

ZendeskSupport

WordPressWebsite

Before and after

From A Busy Inbox To Fast, Consistent Answers

OttBot answers common questions quickly and gives your team more time for the customers who need them.

BeforeManual store support

Manual Store Support

Order questions, product queries and returns all land in the same inbox, and someone has to work through them one by one.

Slow repliesLost cartsPeak overwhelm

"Where is my order?"Answered by hand, again and again
"Is this in stock in my size?"The shopper leaves before a reply
Abandoned carts go coldNo time to follow up
Peak season buries the teamVolume spikes, headcount does not

Repetitive questions, slow replies and lost sales all pile up in the same place.

AfterOttBot live

Powered by OttBot

OttBot uses the conversation, order details and customer history to give a helpful answer. Your team can step in whenever needed.

Instant answersTimely follow-upCalm at peak

Instant order and delivery updatesNo ticket, no waiting
Product questions support buying decisionsAnswered while intent is high
Shoppers receive an abandoned basket reminderTimely, on-brand messages when permitted
Steady through peak seasonEvery channel covered, day and night

A faster, calmer buying experience that stays consistent even when the store is busiest.

What changes

Less Manual Work, More Sales

Recover more carts

Timely, on-brand follow-up brings shoppers back.

Cut repeated questions

Common order questions are answered instantly.

Answer around the clock

Every channel covered, even out of hours.

Handle peak calmly

Busy seasons without extra headcount.

Products working together

How OttBot Helps Your Online Store

Start with the product that solves your main problem. Add more when your business is ready.

OttBot Connect

Product and order conversations

Answers customers across supported channels and passes unusual questions to your team.

Explore OttBot Connect →BU

OttBot Build

Buying and follow-up steps

Helps you set up clear steps for product questions, abandoned baskets and follow-up after a sale.

Explore OttBot Build →DA

OttBot Data

One connected customer record

Keeps contact details, preferences, consent and past activity together.

Explore OttBot Data →VI

OttBot Vision

Searchable product knowledge

Turns demonstrations, guides and how-to videos into answers customers and staff can find quickly.

Explore OttBot Vision →

Speak your customer’s language

Change Your Product Language To 99+ Popular Languages

OttBot products can be adapted into 99+ of the world’s most popular languages, helping you support customers, teams and growth across borders without rebuilding your workflow.

English (UK)English (US)FrenchGermanSpanishItalianPortugueseDutchArabicHindi 99+ languages

Need a specific language? Just ask and we’ll help you configure it.

Answers

OttBot For Ecommerce FAQs

Can OttBot answer product, sizing and compatibility questions?

Yes. OttBot uses the product information and guides you approve. If a question needs more care, it can pass the conversation to a person.

Can OttBot provide order tracking updates?

Yes, when it is connected to your order or delivery system. OttBot can collect the order details, check the latest status and explain what happens next.

Can OttBot follow up abandoned carts?

Yes. OttBot Build can follow up when the store event, customer contact details and marketing permission are available. You control when messages are sent, what they say and when they stop.

Can customers still speak to a person?

Yes. OttBot can pass complaints, unusual returns, payment issues and important conversations to your team, together with the customer details and conversation history.

Can OttBot help with returns and exchanges?

OttBot can explain your approved policies and collect the information your team needs. If a request falls outside your rules, it can pass it to a person for review.

Can OttBot work with our ecommerce platform?

OttBot can connect with supported shop, customer management, messaging, email and automation tools. What it can do depends on your platform, the connections available and the tasks you want it to handle.

Can OttBot use product demonstrations and how-to videos?

Yes. OttBot Vision can make demonstrations, product guides and how-to recordings searchable, helping customers and staff find relevant answers without searching through an entire video.

Which ecommerce products are available now?

You can start with OttBot Connect, Build, Data or Vision. They support customer conversations, automated tasks, customer records and searchable video knowledge. OttBot Create and OttBot Insights are coming soon.

How does OttBot manage marketing consent?

OttBot can store each customer’s consent and contact preferences, then check them before a message is sent. Your business remains responsible for following privacy and marketing rules.

Bring OttBot To Your Ecommerce Business

Start with one product, order or follow-up journey and expand when you are ready.

Get Started →