1
Reduce the waiting
Customers receive a useful first response without waiting for somebody to work through the inbox.
Home · OttBot Connect · Email
OttBot Connect for Email
Give every customer email a faster first response.
OttBot Connect works with a connected mailbox to understand incoming customer emails and respond in your brand voice. Routine questions move forward. Messages that need judgement go to your team.
What it handles
A clear first response, with your team still in control.
Connect works with mailbox-based email. It reads the incoming message, uses your approved information and follows the handover rules you set.
What changes
Less inbox checking. Better customer conversations.
2
Keep replies on brand
Use the same clear tone and approved information across routine customer emails.
3
Protect your team’s attention
Route sensitive, unusual or complex messages to a person instead of trying to automate everything.
How it works
Simple to connect. Easy to control.
Connect the mailbox
Authorise the business mailbox you want OttBot Connect to monitor.
Set your approved responses
Choose the information Connect can use and the messages that must go to your team.
Let Connect sort the first step
Connect responds to suitable enquiries and hands the rest over with the original context intact.
Other channels
Meet customers wherever they choose to message.
Ready to take the pressure off your inbox?
Start with Email. Add more channels when your business is ready.