Products OttBot ConnectOttBot Vision

How it works

OttBot BuildOttBot Data
Solutions

By team

Customer ServiceMarketing & Sales

By industry

🛒 Ecommerce🔧 Services🎓 Education🏦 Finance💻 SaaS✈️ Travel
Partners AgenciesAffiliates
Resources 📝 Blog💬 OttBot Academy
Pricing
Login
OttBot Connect

One AI Assistant for Every Customer Conversation

Reply instantly across WhatsApp, Instagram, Facebook, Messenger, SMS, email and website chat, with responses that sound like your business. Capture leads automatically and hand important conversations to your team with full context.

Get Started

Customers Don't Wait Forever

A message sent at 9pm on a Friday doesn't get a reply until Monday morning. A lead who messages on WhatsApp goes cold because no one saw it in time.

You and your team already try to keep up between meetings and after hours. Being everywhere, every hour, isn't possible.

OttBot Connect means there's always someone there, replying instantly and on-brand across WhatsApp, Instagram, Facebook, Messenger, SMS, email and website chat, day and night, and handing over to a real person the moment a customer asks.

What OttBot Connect does

One AI assistant. Every channel. Always there.

1

Instant, on-brand replies

The moment a message lands, on any channel, the AI reads it and replies straight away. Set the tone, language and quick replies once, and every reply sounds like your business.

2

Automatic lead capture

When someone shares their details in a conversation, their details and the conversation are saved straight to OttBot Data, creating or updating the record automatically. Your contact list builds itself while you chat.

3

Built-in workflows

Set up your workflows in OttBot Build and in Instagram DMs, Messenger and WhatsApp. You can send links, answer questions, collect leads and close sales, automatically. Great for course content, calendar bookings, sending a PDF, or sharing a video.

4

Smooth human handoff

If a customer asks to speak to a person, OttBot Connect flags the conversation and steps back, so you and the bot are never replying at the same time. Your team picks it up with the full conversation that has already happened.

Before and after

From message backlog to instant conversation handling.

OttBot Connect turns scattered, repetitive customer messages into understood, routed and recorded conversations.

Before Manual inboxes

Manual Customer Messages

Every channel needs someone watching it. Replies wait, context is scattered, and the same questions keep pulling the team away from higher-value work.

23 unanswered18h average reply4 channels open
  • "Has my application been received?"Waiting for a manual check
  • "Can someone send me an update?"Repeated across email and DMs
  • "I have been waiting three days."Customer sentiment slipping
  • "Can someone help me?"Queue keeps growing

Long response times, repetitive work, and frustrated customers all build up in the same inbox.

After OttBot Connect live

Powered by OttBot Connect

Messages are read in context, answered instantly, written back to your customer record, and escalated only when a person really needs to step in.

Instant first responseSynced customer contextReady human handoff
  • Instant responsesEvery connected channel is covered
  • AI understands contextTone, intent and history travel together
  • Connected to internal systemsLead details and updates stay attached
  • Escalates when requiredYour team gets the full conversation

A cleaner, calmer customer experience that stays consistent even when the team is offline.

How it works

Every message handled. Every lead kept moving.

When a customer gets in touch, OttBot Connect understands what they need and replies in your brand voice. It can capture their details, update your customer record and bring in your team when a person is needed.

  • Reply instantly to DMs, comments and customer questions
  • Set your brand voice and active hours for each channel
  • Add booking, lead capture and support flows with OttBot Build
Connect your channels

One AI assistant. Seven ways to reach you.

Your customers do not think in channels. They send a message wherever suits them. OttBot Connect gives every supported channel the same brand voice, customer context and clear route to your team.

Integrations (MCP's)

Connect The Tools Your Team Already Uses

OttBot Connect plugs into the everyday tools your team relies on, so a single conversation can book the slot, update the record, take the payment or send the follow-up, with no copying and pasting between apps.

CalendlyScheduling
HubSpotCRM
StripePayments
SendGridEmail
ShopifyEcommerce
ZendeskSupport
WordPressWebsite
Speak your customer’s language

Serve Customers In Their Own Language

OttBot holds natural conversations in more than one language, so you can look after customers across borders without hiring a separate team for each one. Available today:

English (UK)English (US)FrenchGermanSpanishItalian

More languages are on the way. If you need one that isn’t here yet, just ask and we’ll add it.

Built in, not bolted on

OttBot Build and OttBot Data are built into the way Connect works.

Connect is the part your customers speak to. Behind every conversation, OttBot Build provides the steps to follow and OttBot Data keeps the customer record up to date. It all works as one connected experience.

BU

OttBot Build: the conversation logic

Build gives Connect the approved steps for bookings, lead qualification, follow-up and human handover. Design the flow once and Connect follows it across every supported channel.

Explore OttBot Build →

DA

OttBot Data: the customer context

Data gives Connect the customer details and conversation history it needs. New information is saved automatically, so returning customers are recognised and your team receives the full context.

Explore OttBot Data →

See the full OttBot ecosystem →

Use cases

What businesses use OttBot Connect for

24/7 social reply coverage. Comment engagement on posts and reels. Lead capture from social DMs. FAQ deflection across every channel. Structured booking and quote flows via OttBot Build. Overflow and after-hours triage with full context passed to staff.

Whether a business has one inbox or ten, Connect keeps every customer conversation handled, without the team being on call around the clock.

Who it is for

Built for the teams managing customer conversations

IX

Customer service teams

Handle every channel from one place. Instant replies, smooth handoffs, and full conversation logs, without growing headcount.

X

Marketing and sales

Every DM and comment is a potential lead. Connect captures details automatically and feeds them straight to the CRM, so the pipeline builds itself.

XI

Agencies and social managers

Manage multiple client inboxes without being online constantly. One platform, every client's channels, consistent on-brand responses.

Questions

Frequently asked questions

Is OttBot Connect available now?

Yes. OttBot Connect is live today. Channels are connected via a one-time authorisation flow and the bot starts listening automatically.

Does OttBot Connect work with all my social platforms?

OttBot Connect works with WhatsApp, Instagram, Facebook, Messenger, SMS, email, and website chat. It does not connect to TikTok, LinkedIn, X/Twitter, or YouTube at this time.

What happens when a conversation needs a human?

Connect flags the conversation for a live agent and steps back for a limited window, so the human takes over without the bot continuing to reply at the same time. The full conversation history is visible so the human has everything they need.

Can I use OttBot Connect without the rest of the OttBot ecosystem?

Yes. OttBot Connect works as a standalone 24/7 conversation handler across connected channels. Pairing it with OttBot Data adds automatic CRM contact capture; pairing it with OttBot Build adds structured conversation workflows. Neither is required to start.

Who is OttBot Connect for?

OttBot Connect is built for business operators, operations managers, customer service leads, social media managers, and any team currently managing too many incoming messages manually across multiple channels.

Stop watching inboxes. Start responding to everything.

OttBot Connect handles the volume so your team handles the conversations that actually need them.

Get started See pricing