AI automation for travel and hospitality
Turn more enquiries into bookings, answer guests around the clock, and keep every journey connected from the first question to the follow-up after they return.
What travel Teams Automate With OttBot
Answer booking, destination and itinerary questions instantly
Automate confirmations, reminders and pre-arrival messages
Handle changes, cancellations and disruption at scale
Recommend upgrades, extras and relevant experiences
One Connected Flow, Every Channel
Whatever your customer asks, OttBot understands it, checks your knowledge, takes the right action and replies in seconds, on brand, with a human one step away.
Every Stage Joined Up
Each interaction carries the customer and their context forward, so the experience feels consistent before, during and after the trip.
Enquiry
Answer questions
Booking
Qualify and convert
Pre-arrival
Confirm and prepare
During trip
Support and update
Follow-up
Review and rebook
Support Travellers From First Question To Next Booking
OttBot connects the conversations and follow-up around every stage of a trip, without removing the human service that travel customers value.
Inspiration and enquiry
Answer destination, availability, package and property questions immediately, while the customer is ready to explore.
Booking and payment
Qualify the enquiry, collect the right details, guide the customer to book and follow up unfinished enquiries automatically.
Before departure or arrival
Send confirmations, reminders, check-in details, transfer information and personalised recommendations at the right time.
During the journey
Provide always-on itinerary help, local information and fast triage when plans change or disruption happens.
After the customer returns
Request feedback, encourage reviews and trigger relevant offers that turn a successful trip into the next booking.
Handle Routine Questions Instantly And Escalate What Matters
Customers do not stop needing help when the office closes. OttBot answers approved questions around the clock, gathers booking details and recognises when a person should take over.
- Consistent answers about bookings, facilities, policies and itineraries
- Immediate triage for changes, cancellations and disruption
- Human handoff for urgent, sensitive or high-value requests
- Full customer and conversation context carried into every handoff
Ask β Understand β Act β Update
A traveller asks a question. OttBot checks your approved knowledge and customer record, follows the workflow, updates the right system and replies, or brings in a person.
Which OttBot Products Travel Teams Use
Start with the product that solves todayβs biggest problem, then connect more capabilities as your operation grows.
Useful Help At The Moment It Is Needed
OttBot can recognise disruption, check the booking, present approved options and bring in a person when the request falls outside the workflow.
- Immediate acknowledgement across the customerβs chosen channel
- Booking context checked before asking repetitive questions
- Approved alternatives offered clearly and consistently
- Seamless escalation with the conversation already summarised
β OttBot checked the booking, followed the approved workflow and updated the traveller in seconds.
Where Travel And Hospitality Teams Put OttBot To Work
Hotels, resorts and holiday parks
Answer pre-stay questions, automate arrival information and support guests throughout their stay.
Travel agencies and tour operators
Qualify enquiries, explain packages, follow up quotes and keep complex itineraries organised.
Airlines, rail and transport
Handle common journey questions, updates and disruption triage across high-volume channels.
Attractions and experience providers
Answer availability questions, recommend experiences and increase relevant add-ons.
Short-term rentals and property groups
Automate check-in guidance, property FAQs, issue triage and review requests.
Corporate and specialist travel
Keep detailed traveller requirements, policies and human handoffs connected in one workflow.
Better Journeys For Customers And Teams
More enquiries become bookings
Fast answers and consistent follow-up keep high-intent customers moving.
Fewer repetitive questions
Your team spends less time repeating booking, check-in and itinerary information.
Better service across time zones
Customers receive useful answers whenever they travel or choose to book.
Calmer disruption handling
Routine requests are triaged quickly and urgent cases reach the right person with context.
OttBot For Travel FAQs
How can OttBot help a travel or hospitality business?
OttBot handles the repetitive conversations surrounding every journey: availability questions, booking enquiries, confirmations, reminders, itinerary details, check-in information, changes and post-trip follow-up. It works across website chat, WhatsApp, social messaging, SMS and email, while handing complex or sensitive cases to your team with the full conversation attached.
Which OttBot products are most useful for travel companies?
Most travel businesses start with OttBot Connect for always-on customer conversations, OttBot Build for booking and guest workflows, and OttBot Data for one connected customer record. OttBot Vision makes destination and training videos searchable, while Voice, Insights and Create can extend phone support, reporting and content production as they become available.
Can OttBot manage booking changes, cancellations and travel disruption?
Yes. OttBot can identify what the customer needs, collect the relevant booking details, follow your approved workflow and provide the right next step. Straightforward requests can be automated, while cancellations, complaints, emergencies or policy exceptions can be routed immediately to a person with all the context preserved.
Can OttBot support international travellers in different languages and time zones?
Yes. OttBot can hold natural conversations in multiple supported languages and respond around the clock, helping travel and hospitality teams serve international customers without maintaining a full support team in every time zone. Human escalation remains available whenever it is needed.
How does OttBot help increase bookings and revenue?
OttBot responds while buying intent is high, qualifies the enquiry, answers objections and guides the customer towards the next action. It can also recommend relevant room upgrades, transfers, excursions, insurance or other extras based on the customer and journey, then follow up enquiries that would otherwise go cold.
Can OttBot use our itineraries, policies and destination content?
Yes. Your approved FAQs, policies, itineraries, property information and other knowledge can power consistent answers. OttBot Vision can also turn destination videos, property tours and staff training recordings into searchable knowledge, so customers and employees can find the exact answer quickly.
Will customers still be able to speak to a person?
Absolutely. OttBot is designed to support your people, not trap customers in automation. You choose the handoff rules, and urgent, emotional, high-value or unusual requests can be escalated to the appropriate team member with the customer record and conversation history already attached.
Bring OttBot To Your travel Business
Get started and see it working on your real use cases.