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AI Agents That Turn Ecommerce Conversations Into Sales

OttBot’s connected AI agents answer product and order questions, capture buying intent, automate follow-up and keep customers informed across website chat, messaging, social media and email.

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Where ecommerce loses momentum

Help Shoppers Buy Without Adding More Manual Work

Product questions arrive at the buying moment

If shoppers cannot confirm size, compatibility, stock or delivery quickly, they leave before adding the product to their basket.

Routine order questions fill the inbox

Tracking, delivery and returns enquiries consume the time your team could spend resolving exceptions and improving the customer experience.

Buying intent disappears without follow-up

Carts, restock interest and repeat-purchase opportunities go quiet when the next message depends on someone remembering to send it.

The buying journey

OttBot Works Across The Whole Buying Journey

From the first product question to the repeat order, OttBot handles the conversations that win and keep customers.

Before they buy

Answer product, sizing and stock questions instantly, and turn them into add-to-cart moments.

At checkout

Follow up on abandoned carts with timely, on-brand nudges that recover lost sales.

After they order

Handle order tracking, returns and exchanges in seconds, day or night.

To keep them

Request reviews, flag restocks and win back quiet customers automatically.

See it in action

Every Question Answered, On Every Channel

OttBot reads each message in context and, when the relevant store systems are connected, can check approved product or order information and reply while the shopper is still engaged.

Order tracking and delivery updates without a ticket
Product and sizing questions turned into sales
Returns and exchanges guided through your configured workflow
A real person is one tap away when it matters

OttBotYour store · online

Hi! Where is my order? #10482

It is out for delivery, arriving today by 6pm. Here is your live tracking.

What trainers do you have in a size 8?

These are in stock in size 8. The Cloud Runner is our bestseller at £79. Shall I add a pair to your basket?

Practical applications

Ecommerce Conversations OttBot Can Support

Product recommendations

Guide shoppers towards suitable products using approved questions and product information.

Sizing and compatibility

Answer common fit, measurement and compatibility questions while buying intent is high.

Stock and restock interest

Capture demand, provide available stock information and trigger configured notifications.

Order tracking

Use connected order data to provide routine fulfilment and delivery updates.

Returns and exchanges

Explain policies, collect details and route requests outside the normal rules.

Cart follow-up

Run timely workflows when contact details, store events and appropriate permission are available.

Post-purchase guidance

Share care, setup or usage information after the order arrives.

Reviews and reactivation

Trigger appropriate review, replenishment or win-back journeys based on customer status.

Built for different stores

Ecommerce Businesses OttBot Can Support

The conversation and workflow can be configured around your products, buying cycle and service rules.

Fashion and apparel

Sizing, fit, stock, delivery, returns and product discovery conversations.

Beauty and cosmetics

Routine product guidance, usage information, replenishment and repeat-purchase journeys.

Home and lifestyle

Product comparison, dimensions, delivery questions and post-purchase support.

Food and subscriptions

Plan questions, delivery schedules, renewals and customer preference updates.

Specialist and technical products

Compatibility questions, demonstrations and carefully controlled escalation.

Multi-store and marketplace sellers

Consistent customer communication across higher volumes, channels and product ranges.

Works with your stack

Plugs Into Your Store, Not Around It

OttBot connects to the shop tools and channels your customers already use, so it fits your setup from day one.

WhatsAppMessaging

InstagramSocial

FacebookSocial

MessengerSocial

SMSMessaging

EmailEmail

Website chatWeb

CalendlyScheduling

HubSpotCRM

StripePayments

SendGridEmail

ShopifyEcommerce

ZendeskSupport

Before and after

From backlog to instant, on-brand answers.

OttBot turns a manual store inbox into instant, consistent answers on every channel.

BeforeManual store support

Manual Store Support

Order questions, product queries and returns all land in the same inbox, and someone has to work through them one by one.

Slow repliesLost cartsPeak overwhelm

"Where is my order?"Answered by hand, again and again
"Is this in stock in my size?"The shopper leaves before a reply
Abandoned carts go coldNo time to follow up
Peak season buries the teamVolume spikes, headcount does not

Repetitive questions, slow replies and lost sales all pile up in the same place.

AfterOttBot live

Powered by OttBot

Every message is read in context and answered instantly, orders and history stay attached, and your team steps in only when it counts.

Instant answersTimely follow-upCalm at peak

Instant order and delivery updatesNo ticket, no waiting
Product questions support buying decisionsAnswered while intent is high
Abandoned carts receive configured follow-upTimely, on-brand messaging when permitted
Steady through peak seasonEvery channel covered, day and night

A faster, calmer buying experience that stays consistent even when the store is busiest.

What changes

Less Manual Work, More Sales

Recover more carts

Timely, on-brand follow-up brings shoppers back.

Cut repetitive tickets

The same order questions, answered instantly.

Answer around the clock

Every channel covered, even out of hours.

Handle peak calmly

Busy seasons without extra headcount.

Products working together

How OttBot Supports The Ecommerce Journey

Start with the capability you need now, then connect more products as your customer journey grows.

OttBot Connect

Product and order conversations

Answers across supported channels, captures buying intent and hands exceptions to your team.

Explore OttBot Connect →BU

OttBot Build

Buying and follow-up workflows

Designs product discovery, cart, post-purchase and re-engagement journeys with clear rules.

Explore OttBot Build →DA

OttBot Data

One connected customer record

Keeps contact details, preferences, consent and workflow history together.

Explore OttBot Data →VI

OttBot Vision

Searchable product knowledge

Turns demonstrations, guides and how-to videos into answers customers and staff can find quickly.

Explore OttBot Vision →CR

OttBot Create (Coming soon)

Campaign and product content

Produces social, email and video assets that can feed connected customer journeys.

Explore OttBot Create →IN

OttBot Insights (Coming soon)

Connected performance reporting

Shows how conversations, campaigns and journeys contribute to customer action.

Explore OttBot Insights →

Speak your customer’s language

Serve Customers In Their Own Language

OttBot holds natural conversations in more than one language, so you can look after customers across borders without hiring a separate team for each one. Available today:

English (UK)English (US)FrenchGermanSpanishItalian

More languages are on the way. If you need one that isn’t here yet, just ask and we’ll add it.

Answers

OttBot For Ecommerce FAQs

Can OttBot answer product, sizing and compatibility questions?

Yes. OttBot can answer from approved product information, guides and connected knowledge. The quality of each answer depends on the product data and rules supplied by your store, and unusual questions can be handed to a person.

Can OttBot provide order tracking updates?

Yes, when the appropriate order or fulfilment system is connected. OttBot can collect the order details, check the available status and explain the next step without making the customer wait for a routine ticket response.

Can OttBot follow up abandoned carts?

Yes. OttBot Build can run a cart follow-up workflow when the necessary store event, customer contact details and marketing permission are available. The timing, message and stopping rules remain under your control.

Can customers still speak to a person?

Absolutely. Complaints, unusual returns, payment issues and high-value conversations can be escalated to your team with the customer record and conversation history attached.

Can OttBot help with returns and exchanges?

OttBot can explain approved policies, collect the required information and trigger a configured workflow. Requests outside the rules can be routed to a person for review.

Can OttBot work with our ecommerce platform?

OttBot can connect with supported commerce, CRM, messaging, email and workflow tools. The exact functionality depends on your platform, available integrations and the actions you want OttBot to complete.

Can OttBot use product demonstrations and how-to videos?

Yes. OttBot Vision can make demonstrations, product guides and how-to recordings searchable, helping customers and staff find relevant answers without searching through an entire video.

Which ecommerce products are available now?

OttBot Connect, Build, Data and Vision are the current starting points for conversations, workflows, customer records and video knowledge. OttBot Create and OttBot Insights are coming soon and will extend campaign production and connected performance reporting.

How does OttBot manage marketing consent?

Consent and communication preferences can be stored against the customer record and checked by workflows. Each retailer remains responsible for configuring campaigns around its lawful basis, privacy notice and channel-specific marketing requirements.

Bring OttBot To Your Ecommerce Business

Start with one product, order or follow-up journey and expand when you are ready.

Get Started →